Appointments and Billing

At Mercy, we believe taking care of you means making the whole process of health care as convenient and easy as possible. Central Scheduling makes it easy to make appointments, while patient pre-registration will save you time and stress when you arrive for your appointment.

Central Scheduling – (207) 879-3737

You can schedule many types of diagnostic exams, tests and some surgeries using our main Central Scheduling phone number. Below is a menu to help you navigate the system:
 
If you want to schedule     Press
Diagnostic X-Ray  1
CT Scan  1
Mammography  1
 Ultrasound  1
 MRI  1
 Nuclear Medicine  1
 Surgery  7
 All Other  2

When you call to schedule a surgery, you will be prompted again based on the location where the surgery will be performed. Press 1 for Fore River or 2 for State Street. If you are not sure, you can press 1 and our scheduling staff will be able to assist you.

To schedule a diagnostic exam you will need an order from your physician. Your physician’s office will provide the order to Mercy, contact your insurance company for approval for payment, and schedule your appointment at a time that is convenient for you. If you need to change the date and/or time of a scheduled appointment please call Central Scheduling at (207) 879-3737, between 7:30 am and 5:00 pm, Monday through Friday.

Note: It is your responsibility to verify with your insurance company that the test will be covered under your policy.

Scheduling and registration for laboratory services provided at Mercy Medical Associates practices and VNA Home Health Hospice are available on a walk-in basis between 8:00 am and 4:30 pm for most blood draws.* Mercy offers lab services at Mercy State Street, Fore River Medical Building, Mercy Westbrook, Mercy Windham, and Mercy Yarmouth.

*Glucose tolerance tests, lactose intolerance tests, and ACTH Stimulation tests should be scheduled through Central Scheduling by calling (207) 879-3737.